Privacy Policy

1. Who we are

Shine Cartel Auto Detailing ("we", "us") provides mobile car detailing, paint correction and ceramic coating in Orlando, Florida. Our address is 1317 Edgewater Dr, Orlando, FL 32804. You can reach us at crew@shinecartelauto.com or —.

2. Information we collect

• Contact details you give us: name, phone number, email address and service address
• Booking details: vehicle year, make, model and color, the service and extras you choose, preferred date and time, and any notes you add
• Messages and communications between you and us, including text messages if you opt in
• Basic technical data when you visit the site, such as browser type and pages viewed, recorded by our hosting provider

3. How we use it

• To confirm, schedule, perform and follow up on your service
• To answer your questions and provide customer support
• To send booking confirmations, reminders and arrival updates (by text only if you opt in)
• To keep records and meet legal, tax and insurance obligations

4. Text messages (SMS)

If you check the text message consent box on our booking or contact form, you agree to receive text messages from Shine Cartel Auto Detailing about your booking, such as confirmations, reminders and arrival updates. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

You can opt out at any time by replying STOP. Reply HELP for help. See our Terms & Conditions (SMS terms) for the full SMS program terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We may share information with service providers that help us deliver customer service messages (for example our messaging platform), and only for that purpose.

5. Who we share information with

We do not sell your personal information. We share it only with service providers that help us run the business (such as website hosting, scheduling, messaging, email and payment processing), only as needed to provide their service to us, and when the law requires it.

6. How long we keep it

We keep booking and contact records for as long as needed to serve you and to meet legal, tax and insurance obligations, then delete or anonymize them. Opt-out requests are kept so we respect them.

7. Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your choices

• Opt out of text messages: reply STOP to any message
• Ask to see, correct or delete your information: email crew@shinecartelauto.com
• Opt out of emails: use the unsubscribe link or email us

9. Children

Our services are not directed to children under 13 and we do not knowingly collect their information.

10. Changes to this policy

We may update this policy. The date at the top shows the latest version.

11. Contact us

Shine Cartel Auto Detailing, 1317 Edgewater Dr, Orlando, FL 32804. Email: crew@shinecartelauto.com. Phone: —.